[{"data":1,"prerenderedAt":401},["ShallowReactive",2],{"common:header":3,"common:footer":55,"common:common":65,"common:form":84,"common:organization":103,"page:services-managed-application-services":160},{"navigation":4},{"links":5},[6,9,40,43],{"title":7,"link":8},"Home","\u002F",{"title":10,"link":11,"submenu":12},"Services","\u002Fservices\u002F",[13,19,24,29,35],{"title":14,"link":15,"group":16,"icon":17,"description":18},"IT Recruiting","\u002Fservices\u002Fit-recruiting\u002F","Talent & Teams","people-search","Permanent in-house hires — engineers screened by engineers.",{"title":20,"link":21,"group":16,"icon":22,"description":23},"Staff Augmentation & Outstaffing","\u002Fservices\u002Foutstaffing\u002F","graduation-cap","Senior specialists on D-Factor payroll, embedded in your team within days.",{"title":25,"link":26,"group":16,"icon":27,"description":28},"Dedicated Delivery Team","\u002Fservices\u002Fdevelopment-team\u002F","shield","A nearshore engineering team composed for your product.",{"title":30,"link":31,"group":32,"icon":33,"description":34},"Managed Application Services","\u002Fservices\u002Fmanaged-application-services\u002F","Engineering Services","monitor-pulse","Monitoring, incidents, maintenance and improvements with defined responsibilities.",{"title":36,"link":37,"group":32,"icon":38,"description":39},"AI Engineering Transformation","\u002Fservices\u002Fai-engineering-transformation\u002F","spark","Secure AI workflows across your SDLC, measured against delivery outcomes.",{"title":41,"link":42},"Career","\u002Fcareer\u002F",{"title":44,"link":45,"submenu":46},"Company","\u002Fabout-us\u002F",[47,49,52],{"title":48,"link":45},"About Us",{"title":50,"link":51},"Blog","\u002Fblog\u002F",{"title":53,"link":54},"FAQ","\u002Ffaq\u002F",{"copyrightHolder":56,"tagline":57,"legalLinks":58},"D-Factor","Verified software teams and specialists across Europe — from Warsaw since 2017.",[59,62],{"title":60,"link":61},"Privacy","\u002Fprivacy-policy",{"title":63,"link":64},"Cookie Policy","\u002Fcookie-policy",{"buttons":66,"contactUsSection":73,"contact":83},{"contactUs":67,"upload":68,"sendMessage":69,"bookCall":70,"leaveRequest":71,"clearForm":72},"Contact us","Upload","Send a message","Book a call","Leave a request","Clear form",{"title":67,"description":74,"phoneNumber":75,"email":76,"legalInfo":77},"Leave your request in the form or book a call with our specialists.  After that you can get a free consultation on your project or direct access to our verified staff database.","+48 888 420 245","info@d-factor.pro ",{"legalName":78,"registeredAddress":79,"krs":80,"nip":81,"regon":82},"D-Factor Sp. z o.o.","Aleja Armii Ludowej 6, 00-571 Warsaw, Poland","0000850123","5252847391","385621047","contact",{"labelName":85,"labelPhone":86,"labelEmail":87,"labelCompanyName":88,"labelMessage":89,"labelFiles":90,"labelLocation":91,"labelCoverLetter":92,"labelAttachCV":93,"upload":68,"or":94,"contactsUs":67,"forClients":95,"forDevelopers":96,"successMessage":97,"errorMessage":100},"Full Name*","Phone number","Email*","Company name","Message*","Attach file","Location","Cover letter","Attach CV","or","For clients","For developers",{"title":98,"text":99},"Thank you!","Your request has been accepted. We will contact you within 24 hours.",{"title":101,"text":102},"Error sending message!","Please, try again later or email us at info@d-factor.pro",{"name":56,"description":104,"url":105,"logo":106,"foundingDate":107,"address":108,"telephone":115,"email":116,"sameAs":117,"contactPoint":121,"hasOfferCatalog":128},"Verified software teams and specialists across Europe — nearshore outstaffing, dedicated development teams, and IT recruiting for UK and EU companies.","https:\u002F\u002Fd-factor.pro","https:\u002F\u002Fd-factor.pro\u002Fimages\u002Ficons\u002FLogo.svg","2017",{"@type":109,"streetAddress":110,"addressLocality":111,"addressRegion":112,"postalCode":113,"addressCountry":114},"PostalAddress","Aleja Armii Ludowej 6","Warsaw","Mazowieckie","00-571","PL","+48888420245","info@d-factor.pro",[118,119,120],"https:\u002F\u002Fwww.linkedin.com\u002Fcompany\u002Fdfactor-pro\u002F","https:\u002F\u002Fclutch.co\u002Fprofile\u002Fd-factor","https:\u002F\u002Fwww.goodfirms.co\u002Fcompany\u002Fd-factor-sp-z-o-o",{"@type":122,"telephone":115,"contactType":123,"areaServed":124,"availableLanguage":125},"ContactPoint","customer service","Worldwide",[126,127],"English","Polish",{"@type":129,"name":130,"numberOfItems":131,"itemListElement":132},"OfferCatalog","Nearshore IT Services",3,[133,143,152],{"@type":134,"itemOffered":135},"Offer",{"@type":136,"name":20,"description":137,"serviceType":138,"url":139,"areaServed":140,"provider":141},"Service","Vetted senior and mid-level specialists from our EU partner network on D-Factor payroll, integrated into your team and tools within 3–7 days. Shortlist in 48 hours. No freelancers, no hidden costs, EU contracts. We handle payroll and compliance — you direct the work.","Outstaffing \u002F Staff Augmentation","https:\u002F\u002Fd-factor.pro\u002Fservices\u002Foutstaffing\u002F","Global",{"@type":142,"name":56,"url":105},"Organization",{"@type":134,"itemOffered":144},{"@type":136,"name":145,"description":146,"serviceType":145,"url":147,"areaServed":148,"provider":151},"Dedicated Development Team","Composed nearshore dedicated development teams based in Poland and across the EU. Assembled for your roles and ways of working — exclusive to your roadmap for 6+ months. EU contracts, predictable billing, five-stage vetting, 100% IP yours.","https:\u002F\u002Fd-factor.pro\u002Fservices\u002Fdevelopment-team\u002F",{"@type":149,"name":150},"GeoShape","Western Europe, UK, North America",{"@type":142,"name":56,"url":105},{"@type":134,"itemOffered":153},{"@type":136,"name":154,"description":155,"serviceType":156,"url":157,"areaServed":158,"provider":159},"IT Recruiting for Tech Teams","Full-cycle IT recruitment for permanent in-house software engineering hires. Technical screening by senior engineers — sourced from Poland and the EU. 2–4 vetted finalists per role, not a stack of CVs. ~2 months to first day.","IT Recruitment","https:\u002F\u002Fd-factor.pro\u002Fservices\u002Fit-recruiting\u002F","Europe",{"@type":142,"name":56,"url":105},{"meta":161,"hero":167,"problems":176,"scope":199,"models":252,"transition":271,"reporting":293,"industries":335,"why":350,"scenarios":359,"faq":378,"closing":397},{"title":162,"description":163,"schema":164},"Managed Application Services & Operations | D-Factor","Hand over application monitoring, incidents, maintenance, and ongoing improvements to a managed engineering team with defined responsibilities and reporting.",{"name":30,"serviceType":165,"areaServed":140,"description":166},"Managed Application Services \u002F Application Support","Contract-based application ownership — monitoring, incident response, L2\u002FL3 support, maintenance, release management, and continuous improvement with defined responsibilities and monthly service reporting.",{"label":30,"title":168,"subtitle":169,"cta":170,"secondaryCta":171,"trust":172},"Keep Critical Applications Reliable and Ready to Evolve","Your engineering team should not have to choose between shipping new features and keeping existing systems healthy. We take ownership of agreed application support, monitoring, maintenance, and continuous improvement — with clear responsibilities, service reporting, and a practical transition plan.","Discuss Application Support","See What We Manage",[173,174,175],"Defined scope","Transparent service reporting","Engineering-led support",{"eyebrow":177,"title":178,"beforeLabel":179,"afterLabel":180,"items":181,"bridge":198},"The problem","When Application Support Becomes a Business Risk","Today","With a managed model",[182,186,190,194],{"title":183,"description":184,"after":185},"Incidents steal roadmap capacity","Product engineers are regularly pulled into operational firefighting.","Roadmap engineers stay on the roadmap",{"title":187,"description":188,"after":189},"Support depends on a few people","Critical knowledge is undocumented and escalation paths are unclear.","Named responsibilities and documented runbooks",{"title":191,"description":192,"after":193},"Maintenance is reactive","Patches, dependencies, and reliability work are postponed until something breaks.","A planned maintenance and reliability backlog",{"title":195,"description":196,"after":197},"Ownership is fragmented","Vendors, internal teams, and infrastructure providers disagree about who should act.","One RACI and escalation matrix everyone agrees on","We create an operational model with named responsibilities, visibility into incidents, and a backlog for continuous improvement.",{"eyebrow":200,"title":201,"items":202},"Service scope","Application Operations, With Engineering Behind It",[203,213,223,232,242],{"id":204,"icon":33,"label":205,"title":206,"description":207,"tags":208},"monitoring","Monitoring & Incident Response","Application Monitoring & Incident Response","Application-level observability, alert triage, technical investigation, incident coordination, and post-incident follow-up within the agreed coverage and scope.",[209,210,211,212],"Observability","Alert triage","Incident coordination","Post-incident review",{"id":214,"icon":215,"label":216,"title":216,"description":217,"tags":218},"support","wrench","L2\u002FL3 Support & Maintenance","Root-cause analysis, bug fixing, dependency and security updates, performance issues, and technical escalation to engineering specialists.",[219,220,221,222],"Root-cause analysis","Bug fixing","Security updates","Performance",{"id":224,"icon":224,"label":225,"title":225,"description":226,"tags":227},"release","Release & Change Management","Controlled deployments, change impact reviews, regression checks, release coordination, and rollback readiness.",[228,229,230,231],"Deployments","Impact review","Regression checks","Rollback",{"id":233,"icon":233,"label":234,"title":235,"description":236,"tags":237},"integrations","Integrations & Data Pipelines","Managed Integrations & Data Pipelines","Ongoing monitoring and maintenance of APIs, partner interfaces, jobs, and data flows that connect critical business systems.",[238,239,240,241],"APIs","Partner interfaces","Scheduled jobs","Data flows",{"id":243,"icon":244,"label":245,"title":245,"description":246,"tags":247},"improvement","growth-graph","Continuous Improvement","A prioritized maintenance and reliability backlog, agreed small enhancements, documentation, and quarterly optimization recommendations.",[248,249,250,251],"Reliability backlog","Small enhancements","Documentation","Quarterly review",{"eyebrow":253,"title":254,"description":255,"items":256,"coverageNote":270},"Engagement options","Choose a Support Model That Fits Your Application","Each level builds on the previous one — most clients start with a Health Check.",[257,261,266],{"badge":258,"title":259,"description":260},"Entry · 1–2 weeks","Operations Health Check","An initial review of architecture, incidents, monitoring, dependencies, runbooks, operational access, and service risks. The output is a proposed operating model and transition plan.",{"badge":262,"title":263,"description":264,"highlight":265},"Recurring","Managed Application Support","A recurring agreement for a defined set of applications, service hours, incident categories, responsibilities, and regular reporting.",true,{"badge":267,"title":268,"description":269},"Recurring + capacity","Application Management + Improvement","Managed support combined with reserved engineering capacity for technical debt reduction, upgrades, integrations, and small product enhancements.","Business-hours or extended coverage can be scoped during discovery. 24\u002F7 availability, response-time commitments, and service credits are offered only where operational staffing and contractual terms support them.",{"eyebrow":272,"title":273,"steps":274},"Transition","From Vendor Dependency to Predictable Operations",[275,280,284,288],{"id":276,"time":277,"title":278,"description":279},1,"Step 01","Assess","Review system health, access, dependencies, incident history, documentation, and service boundaries.",{"id":281,"time":282,"title":272,"description":283},2,"Step 02","Agree RACI, escalation matrix, monitoring, runbooks, support calendar, and baseline SLIs\u002FSLOs.",{"id":131,"time":285,"title":286,"description":287},"Step 03","Stabilize","Operate with enhanced oversight, resolve recurring issues, and validate incident and release procedures.",{"id":289,"time":290,"title":291,"description":292},4,"Step 04","Improve","Review service metrics, update the risk register, and deliver an agreed improvement backlog.",{"eyebrow":294,"title":295,"description":296,"reportTitle":297,"cadence":298,"sampleLabel":299,"groups":300,"qualifier":334},"Reporting","Service Performance You Can Actually Review","Every month we review service performance with you against agreed targets — and agree what to improve next. A typical monthly report includes","Monthly service report","Reviewed monthly","Sample structure",[301,313,323],{"icon":33,"title":302,"items":303},"Service health",[304,307,310],{"icon":305,"text":306},"alert","Incident volumes, severity, and trends",{"icon":308,"text":309},"clock","Response and resolution performance against agreed targets",{"icon":311,"text":312},"speed","Availability and application health indicators, where measurable and in scope",{"icon":215,"title":314,"items":315},"Engineering & changes",[316,319,321],{"icon":317,"text":318},"assess","Recurring root causes and actions taken",{"icon":224,"text":320},"Release outcomes and operational changes",{"icon":27,"text":322},"Security\u002Fdependency maintenance status",{"icon":244,"title":324,"items":325},"What comes next",[326,329,331],{"icon":327,"text":328},"backlog","Improvement backlog",{"icon":305,"text":330},"Risks",{"icon":332,"text":333},"lightbulb-chart","Recommendations","Metrics, service levels, and reporting depend on your architecture, available telemetry, and agreed responsibilities.",{"eyebrow":336,"title":337,"items":338},"Industry fit","Built for Systems That Cannot Simply Be Ignored",[339,343,346],{"icon":340,"title":341,"description":342},"card","FinTech","Payment integrations, operational back offices, reporting and transaction-related systems.",{"icon":22,"title":344,"description":345},"EdTech & HRTech","LMS\u002FHR platform operations, identity and access integrations, data sync, and workforce workflows.",{"icon":347,"title":348,"description":349},"building","PropTech","Listing ingestion, data pipelines, analytics platforms, and application support.",{"eyebrow":351,"title":352,"description":353,"pillars":354},"Why D-Factor","Application Support From a Software Engineering Partner","We work across application development, Java and backend systems, API integration, QA, and cloud environments — combining operational discipline with engineers who can investigate and fix issues in the application itself, not just restart infrastructure and close a ticket.",[355,356,357,358],"Engineering depth","Clear ownership","Proactive maintenance","Continuity and handover",{"eyebrow":360,"title":361,"needLabel":362,"approachLabel":363,"items":364},"Typical scenarios · not client case studies","Where Managed Application Services Help Most","Need","Approach",[365,370,374],{"icon":366,"title":367,"need":368,"approach":369},"key-person","A business-critical application maintained by one engineer","Reduce key-person risk.","Document runbooks, establish escalation paths, build monitoring, and transfer knowledge into a managed service.",{"icon":233,"title":371,"need":372,"approach":373},"A FinTech product with fragile partner integrations","Keep integrations stable while provider APIs change.","Introduce integration health checks, contract tests, alerting, and defined incident ownership.",{"icon":327,"title":375,"need":376,"approach":377},"An EdTech platform overwhelmed by maintenance work","Free product engineers for the roadmap.","Separate ongoing application operations and minor fixes from feature delivery, with agreed reporting and release management.",{"title":379,"items":380},"Questions Before Handing Over an Application",[381,384,387,390,393],{"id":276,"title":382,"description":383},"Can you take over software built by another vendor?","Usually yes, subject to a health check, adequate access, stack compatibility, and an agreed transition period.",{"id":281,"title":385,"description":386},"Do you provide 24\u002F7 support?","Coverage is defined contractually. We first confirm staffing, escalation paths, and criticality before offering any extended or round-the-clock commitment.",{"id":131,"title":388,"description":389},"What is included in the monthly fee?","A defined application scope, coverage window, incident and maintenance responsibilities, reporting, and agreed allowances for change work. Cloud bills, third-party licenses, and major new features are normally separate.",{"id":289,"title":391,"description":392},"Who owns the application and infrastructure?","You retain ownership. We agree operational access, responsibility boundaries, and handover conditions before service start.",{"id":394,"title":395,"description":396},5,"How do we know the service is improving?","We establish a baseline and review service metrics, recurring incidents, engineering improvements, and business impact on a regular cadence.",{"title":398,"description":399,"cta":170,"microcopy":400},"Make Application Operations More Predictable","Tell us which applications you need to keep running and where your current support model is under pressure. We will help define the first health check and a realistic transition plan.","Start with one application or one clearly defined operational area.",1793808599403]